My 18 month contract came to an end on 30th Sept. I duly signed in to see what deal I could get and amended my package and placed the order. I've received an order summary email and the Contract Information & Contract Summary documents. In the order summary it said my 'estimated activation date' was 07/10/23 but I haven't heard anything since. Called customer services earlier who were (sadly) located in India and it was very difficult trying to get anywhere with the CS agent due to repeated misunderstandings. He did say however that my order hasn't gone through - I' not sure how this can be possible as I've received the above emails and documents. Also when I now go to 'change my package' in my account it doesn't give me any options other than to add an O2 sim card, so presumably it's at least half gone through?
Please can someone from Virgin Media help? I need to get the new deal activated or cancel my account if this can't be resolved.
