Thank you for your post and welcome to the forums.
Really sorry for the delayed response here. Unfortunately we don't deal with package changes of the forums, and you would need to speak with the team on; 0345 454 1111 or 150. Have you been able to speak with them since this post?
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk