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Package TV downgrade Broadband Upgrade

Dear Customer Service,

My father recent passed I got through to CS this morning to change direct debit details over to my mother at the same household. As she doesn’t watch TV, but use broadband, I was further put through to the disconnection team to remove TV, but upgrade the M100 to M350.

After holding for almost 40mins, I was disconnected. I tried to call back and the option to speak to anyone is now gone saying to go onsite only to change package. However, there is no downgrade option to TV, only upgrade. 

I tried the chat bot. Again no response. Using Covid as an excuse to not allow downgrading is appalling! I got through to change my direct debit which is important for virgin to continue to take the money. 

Can someone please get back to me or provide a form of contact (email? at the least) so I can remove my Tv package. I can do the upgrade on line to my broadband afterwards. 

Thanks.

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Re: Downgrade TV Package

Thanks Mike, really helpful! I'll give the text a go. Gilbert.
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