Virgin Media Community

[dmdrabble]

Hello,

my current yearly contract is about to expire in a month or so. I’d ideally like to reduce the package down from The Ultimate Oomph or whatever it is called to broadband deal only.

There doesn’t seem to any other way than to call and be on hold. Is there any way to downgrade my package online? I can’t see any other option apart upgrading.

[DJ_Shadow1966]

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike