I have recently joined Virgin Media broadband following their 75£ bill credit deal. I managed to get the M500 Package for £36.50 a month and there were no signup costs associated with this purchase as advertised. This meant the first 2 months would be covered.
However, I just got my second bill today and I realized I had a 'Package Change' cost on my first bill the day the broadband went live which was £36.50 (on top of the £36.50 for the broadband!) This month, my new bill is £34.50 (it should've been like £2)
There is no explanation as to why this cost is there. Please see the image below for reference, this seems wrong?