Virgin Media Community

[budgie54]

I’m the account holder in our house.  Any time I have to phone you get asked for this password.  It was set up over 16  years ago and I simply can’t remember it.  Obviously it would be easier to have it to hand.  Does anyone know how I can get this.   I could phone and ask but obviously I’d get asked for a letter from my password which I don’t have.  

[apcyberax]

call in and CS can send a reminder by post

[budgie54]

Thanks.  I will give it a miss.   Last time I called it took absolutely ages to get a reply.  I was hoping someone from Customer Services sees this on here and sends me something by email or post or DM.    I will just wait until next time I call them and remember to ask them.  

[Emily_G]

Thanks for the post Budgie54.

When you contact you can go through alternative security and after you pass this you can then reset the password. 

Do you still need this? 

Let us know, Emily.

[budgie54]

Not immediately but it would be helpful if I could reset it now to something I will remember for the future if I may please.  Can I do this without waiting on the phone for hours on end 

[Emily_G]

I'll pop you over a private message so we can pass security and reset this. 

Thanks, Emily.