Menu
Reply
Highlighted
  • 28
  • 2
  • 2
On our wavelength
246 Views
Message 1 of 5
Flag for a moderator

P

whats the number for account transfers please. I filled the form in on the 18th of may and submitted it with proof of id. I have just recived an email saying i need to complete the same form again to get the ball rolling. Is this a joke?

0 Kudos
Reply
Highlighted
  • 1.45K
  • 99
  • 140
Forum Team
Forum Team
225 Views
Message 2 of 5
Flag for a moderator

Re: P

Hi Emclarke,

 

Thank you for your post and welcome to the community.

 

I am very sorry that the transfer's team took so long to get back to you, I can appreciate this is frustrating.

 

Did they advise why you would need to fill out the forum again?

 

Kind regards,

 

Beth

0 Kudos
Reply
Highlighted
  • 28
  • 2
  • 2
On our wavelength
116 Views
Message 3 of 5
Flag for a moderator

Re: P

Nope rung up 5 times been on live chat 7-8 times for hours on end. All i get is leave it with us it will be sorted in a couple of days. We are now on day 45 thought this might have been done sooner for a virgin media employee. Am guessing its the opposite 

0 Kudos
Reply
Highlighted
  • 28
  • 2
  • 2
On our wavelength
115 Views
Message 4 of 5
Flag for a moderator

Re: P

Probably be another 45 days to get my rates activated once account is switched over

 

0 Kudos
Reply
Highlighted
  • 4.26K
  • 169
  • 233
Forum Team
Forum Team
111 Views
Message 5 of 5
Flag for a moderator

Re: P

Hi Emclarke,

 

Thank you for your post. I'm sorry for any issues you had speaking with the team. 

 

If you call into the team on 150/0345 454 1111 they will be able to assist with this. 

 

^Martin

0 Kudos
Reply