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Overcharging bill

I hv a contract of £24 a month from July 2019 and somehow they add sky cinema in my contract and make my contract £39 . I called the 3 to 4 and told them to remove it bt no one did and. Today I got my bill which is £42 . I called them and after holding my ph more then 3 hours , not any staff passing to account department and after that they put down the phone. It’s really insane. Now Wht should I do

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