on 26-07-2022 06:25
I have been hugely overcharged this month despite being told that this would not happen, my bill should £34, this month I have been charged £111 including late payment fees despite paying the agreed amount on time. I spoke to Virgin about the matter before the money was taken from my account and I was reassured that this would not happen!
please can someone from Virgin get in touch to rectify this issue.
on 26-07-2022 11:17
Welcome to virgin media's lies.
I sympathise - I changed banks and my direct debit wasn't taken, so when I called they said we'll take it on the 26th, guess what, they didn't!
Next day new bill was created with last month, next month and a late fee applied.
Hopeless is an understatement, I've since been assured the £7.50 has been credited towards my final bill but I wont hold my breath.
Rasie a complaint in the meantime to cover yourself