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Admpodd32
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Overcharged on bill

Hello 

I signed up for broadband through a price comparison website which advertised £24 a Month with no set up free. 

I’ve now received my contract which says £44 a month plus a £30 set up fee 

I’ve tried calling virgin but can’t get through. I’ve submitted a complaint with no reply. I’m due to have wifi installed on Wednesday and I don’t want to have it installed at that price. 

Any idea how to get through to an actual person to help with this?? 

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Steven_L
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Re: Overcharged on bill

Hey @Admpodd32 and welcome to the Virgin Media community.

 

Thanks for your post and I'm sorry to hear that you haven't been given the contract that you signed up for.

 

I have been able to locate your account and can see that your monthly rate has now been changed, i can also see that you have spoken to the team about this.

 

Has this now been resolved to your satisfaction?

 

Regards

Steven_L

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