Hi
I reach end of contract and after many chat messages decided to upgrade my package to Ultimate Volt (6th February). The deal I agreed was £85 for Broadband, TV, phone AND the O2 contract.
Happy with this deal I later received my first bill and it was £85 from Virgin Media and £25 from O2. I knew O2 would be billing separately but did not know Virgin would be charging this amount. I was assured my total for all services would be £85 and I have screenshots of my chat messages. I was expecting £60 from Virgin and £25 from O2 - the same price plan offered to new customers.
After seeing my first bill I contacted Virgin Media call centre (3rd March) and spoke to a person who understood the issue and said he would correct my bill payments. This person also said they would send me from WiFi pods. Weeks have passed and no WiFi pods have arrived and I have just received my latest bill and there is no change.
I called again yesterday and it was another waste of time conversation - I have experienced many in the last 2 months. The person I spoke to claims there was no record of my previous phone call! How is that possible?
Can someone from the billing team contact me to rectify this? I am losing patience - phone lines have been helpless and the WhatsApp messages are the same.