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kellyd85
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Overcharged - AGAIN!

I signed up to a new contact in January. I have a copy of this quoting me £68 pounds per month. On 2 occasions now I have been charged £72.  I was told on the first occasion this was an error and new contracts were not subject to any proce increase and promised a discount of £4 would be applied to each of my bills going forwards. My bill this month is now £72 yet again. I cant get through to anyone regarding this. Can someone please help? 

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Ayisha_B
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Re: Overcharged - AGAIN!

Hi @kellyd85,

 

Welcome to our Community Forums and thanks for posting.

 

I am sorry to hear that you have been having problems with your billing.

 

I can see you have spoken to our team this morning regarding this and they escalated this for you.

 

Let us know if you need help with anything else. 

 

Kind Regards

 

 

Ayisha_B
Forum Team



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kellyd85
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Re: Overcharged - AGAIN!

Thanks. Im not confident it will be resolved as I was promised last time and the same thing is happened. They owe me 8 pounds now for 2 overpayments. 

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Ayisha_B
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Re: Overcharged - AGAIN!

I can appreciate your concerns @kellyd85 and we do apologise for the inconvenience caused. 

 

Please do keep us in the loop.

 

Thank you 

 

 

Ayisha_B
Forum Team



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