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gjd154
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Overcharge

I have recently changed my package and was told that my bill would reduce by £30 a month, should have received a new vivo box as our one is approx 8 yrs old and I also asked to change my account it was being taken out of, I have just been charged double my monthly charge, haven't received a new box and it has gone out of the wrong account. Please can someone help me?

Thank you in advance

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paultechy
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Re: Overcharge

normally billed a month in advanced for new services, and would be around a few days for the forum staff to reply, could give customer services a call via 0345 454 1111 to check what's been ordered/done on account.

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Zoie_P
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Re: Overcharge

Hi Gjd154,

Thanks for your post and welcome to our forums 🙂

Thanks for your post I am sorry to hear this, I can take a look to see whats happened

Zoie

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Zoie_P
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Re: Overcharge

Hi GJD,

What error message are you getting when trying to send the details?

Zoie

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gjd154
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Re: Overcharge

it says correct highlighted errors before sending but nothing is highlighted

 

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Zoie_P
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Re: Overcharge

Do you have a screenshot of this? If you could block out any personal details, so we can get an idea of what is going on 

Zoie

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