Over charged following renewal

[SarahHS]

Talked to a member of your billing team regarding renewal of contract. Contract price agreed. CSS and Cis received with agreed price on. Next day received a bill for higher than the agreed amount. Rang complaint department and sent in original documents via webchat. Was assured I would not be paying more than the agreed amount. Now received new bill, for more than agreed amount again. Terrible service. So far this has taken more than 3 hours of my time and it is still not sorted.  Terrible service. 

[Reece_MH]

Hi SarahHS,

Thanks for your post, and a warm welcome to our Community Forums.

I'm sorry to hear you're having some issues with your package pricing after adjusting your contract. I've had a look on our side and identified the problem. I'm going to send you a private message so I can assist you further.

Please look out for it in the top-right, purple envelope.

Thanks,

[Paul_DN]

Hi Anthea,

Thank you for joining us in a private chat and for clearing security, as advised everything has been corrected, if you have any further issues, please do not hesitate to reach back out.

Regards

Paul.