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Outstanding balance is still showing for Virgin Media although account was closed years ago

I would be extremely grateful if someone can please contact me on my email address regarding this matter urgently! Thank you

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Re: Outstanding balance is still showing for Virgin Media although account was closed years ago

I would be extremely grateful if a member of the Virgin Media Team can please contact me urgently.
The issue noted above is affecting my Credit Score and preventing me from accessing financial assistance in these challenging times.
Thank you
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