Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
388 Views
Message 1 of 5
Flag for a moderator

Outside cable box cover has broken off

Hi 

The front cover of the outside junction box that houses all the cables has broken off. How do I go about getting it replaced?

Many thanks in advance. 

 

Rachel

0 Kudos
Reply
Highlighted
  • 7.29K
  • 570
  • 1.23K
Legend
363 Views
Message 2 of 5
Flag for a moderator

Re: Outside cable box cover has broken off

Phone customer services and report the problem, they will get a technician to rectify. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
325 Views
Message 3 of 5
Flag for a moderator

Re: Outside cable box cover has broken off

Hi Tudor 

Many thanks for your reply . I have tried twice but was on hold for 30 mins . 

Was hoping one of the moderators on here may have been able to help.

Warm regards 

 

rachel 

0 Kudos
Reply
Highlighted
  • 7.29K
  • 570
  • 1.23K
Legend
301 Views
Message 4 of 5
Flag for a moderator

Re: Outside cable box cover has broken off

Moderators only look after the board. A VM staff member will eventually get to your post, they will send you a private message to verify who you are and to give your password. Just hang in on the phone, it’s a lot quicker in the long run. Just put them on speaker phone and do something else while waiting.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Highlighted
  • 1.54K
  • 59
  • 119
Forum Team
Forum Team
268 Views
Message 5 of 5
Flag for a moderator

Re: Outside cable box cover has broken off

Hi racheldavies, 

 

Thank you for getting in touch via the Community.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and get this sorted. 

 

Speak to you there 🙂 

 

Thanks

Nat
0 Kudos
Reply