From looking at your account I can see that we are still within the timeslot given. There are also notes on the account to advise the account holder was attempted to be called today around 4pm to advise of a possible delay with the visit.
Our technicians are out and about until around 7pm so if no sign by then, please do pop back and let us know and we can take a closer look and reschedule if needed.
No attempt has been made to contact me, and the online status still says between 1-6. Please ask the engineer to phone me on my mobile to provide an ETA. If he doesn't arrive today I fully expect him to be here first thing tomorrow.