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Outside box cover missing

Joining in

Hi all,

We moved to a new build home 3 months ago and we have the Virgin Cable outside our home exposed, no external housing box on it. Is there any way we can get a box for it even though we are not a customer? On our estate, it looks like ours is the only one not covered at all and it does not help aesthetically nor anything else. Thanks!


Forum Team (Retired)
Forum Team (Retired)

Hello 0208lindavelha, 

Thank you for reaching out to us here on the Community. 

I am sorry to hear the external equipment is missing its cover, we will be able to help. 

I will just need to take a few details via private message so I will pop this over to the purple envelope on the top right of this page now. 

Speak soon, 




Joining in


We moved into our new build house just under a year ago and the brown box at the front of the house for the virgin media supply was never installed. We didn't initially take out virgin media when moving in but we're told by the site manager that virgin media would sort this soon. However the cabling is still hanging out the wall and looks rather unsightly and we seem to be the only house who doesn't have a cover. Can you advise?


Hi Emsy1990 👋🏼.

Thank you for posting and welcoming you onto the community forum ☺.

Sorry to see the brown box is hanging off the wall ☹.

So I can further investigate 🧐, please can you join me on private message. 

Please watch out for the envelope ✉.

Thank you. 

Ari - Forum Team

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