Hi i own a flat which was previously rented out. The outside cable cover is missing. As the property is empty and the tenants are long gone is there anyway of getting a plastic cover attached?
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@Ricam wrote:Hi i own a flat which was previously rented out. The outside cable cover is missing. As the property is empty and the tenants are long gone is there anyway of getting a plastic cover attached?
If you are a Virgin account holder this is a free repair as part of your rental payment. If however the connection is disused, then unless it is causing a hazard it is unlikely to get fixed.
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Thanks for the reply..
It has bare wires sticking out and looks bad.
I doubt it is a hazard but it simply needs a plastic cover. Seems daft to remove all the wiring myself for a full replacement having to be put in should a future tenant opt for virgin.
I would guess it would cost virgin more in the long run.
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Welcome to our community forum, it's great to have you on board.
I'm sorry to hear that the omni box case is missing and I have sent you a private message so I can take a closer look at the situation to see what we can do for you.
Hi.I had Virgin installed at Christmas but the engineer hasn't put a outside box cover on,any chance one could be posted out?
Thanks for your post 🙂
We can certainly help with this, I've popped you over a private message so we can arrange a time slot for this.
Hello! I have the same issue - some builders working on a house next door have damaged the cover for our box and now the wires are exposed to the street/elements. Is it possible to get a new one sent out to us?
Thank you for your post. I'm sorry to hear about what has happened.
To look into this further I will send you a private message.
The plastic cover for my external wiring box is missing, is there any way to receive a replacement?
Thanks for heading over to the community to report this to us.
I'm sorry to hear that your omnibox cover is missing.
I will send you over a PM so we can discuss this from there.