Menu
Reply
Highlighted
  • 2
  • 1
  • 0
Joining in
2,418 Views
Message 1 of 20
Flag for a moderator

Outside box cover missing

Hi i own a flat which was previously rented out. The outside cable cover is missing. As the property is empty and the tenants are long gone  is there anyway of getting a plastic cover attached? 

0 Kudos
Reply
Highlighted
  • 15.02K
  • 1.64K
  • 3.41K
Very Insightful Person
Very Insightful Person
2,415 Views
Message 2 of 20
Flag for a moderator

Re: Outside box cover missing


@Ricam wrote:

Hi i own a flat which was previously rented out. The outside cable cover is missing. As the property is empty and the tenants are long gone  is there anyway of getting a plastic cover attached? 


If you are a Virgin account holder this is a free repair as part of your rental payment. If however the connection is disused, then unless it is causing a hazard it is unlikely to get fixed.

VIP pack with VIVID 350. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 2
  • 1
  • 0
Joining in
2,406 Views
Message 3 of 20
Flag for a moderator
Helpful Answer

Re: Outside box cover missing

Thanks for the reply..

It has bare wires sticking out and looks bad.

I doubt it is a hazard but it simply needs a plastic cover.  Seems daft to remove all the wiring myself for a full replacement having to be put in should a future tenant opt for virgin.

I would guess it would cost virgin more in the long run. 

0 Kudos
Reply
Highlighted
  • 1.21K
  • 45
  • 118
Moderator
Moderator
2,395 Views
Message 4 of 20
Flag for a moderator

Re: Outside box cover missing

Hello Ricam, 


Welcome to our community forum,  it's great to have you on board. 

I'm sorry to hear that the omni box case is missing and I have sent you a private message so I can take a closer look at the situation to see what we can do for you. 

Thanks, 

Dean

0 Kudos
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
1,151 Views
Message 5 of 20
Flag for a moderator

Re: Outside box cover missing

Hi.I had Virgin installed at Christmas but the engineer hasn't put a outside box cover on,any chance one could be posted out?

0 Kudos
Reply
Highlighted
  • 2.22K
  • 125
  • 187
Forum Team
Forum Team
1,134 Views
Message 6 of 20
Flag for a moderator

Re: Outside box cover missing

Hi Macca72, 

 

Thanks for your post  🙂

 

We can certainly help with this, I've popped you over a private message so we can arrange a time slot for this.

 

Alex_Rm

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
428 Views
Message 7 of 20
Flag for a moderator

Re: Outside box cover missing

Hello! I have the same issue - some builders working on a house next door have damaged the cover for our box and now the wires are exposed to the street/elements. Is it possible to get a new one sent out to us? 

Thank you!

0 Kudos
Reply
Highlighted
  • 3.68K
  • 148
  • 211
Forum Team
Forum Team
424 Views
Message 8 of 20
Flag for a moderator

Re: Outside box cover missing

Hi emmaponline,

 

Thank you for your post. I'm sorry to hear about what has happened. 

 

To look into this further I will send you a private message. 

 

^Martin

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
290 Views
Message 9 of 20
Flag for a moderator

Re: Outside box cover missing

Hi,

The plastic cover for my external wiring box is missing, is there any way to receive a replacement?

 

Thanks

0 Kudos
Reply
Highlighted
  • 778
  • 56
  • 95
Forum Team
Forum Team
286 Views
Message 10 of 20
Flag for a moderator

Re: Outside box cover missing

Hey tvd,

 

Thanks for heading over to the community to report this to us.

 

I'm sorry to hear that your omnibox cover is missing.

 

I will send you over a PM so we can discuss this from there.

 

Kind regards,

 

Beth

0 Kudos
Reply