Virgin Media Community

[nickuk]

Just seen that the cover is missing on the external cable box.

Can you send someone out to fit one please

[Molly_T]

Hi Nick, welcome to the community!

Thank you for posting to bring this to our attention - so sorry to see this!

I will send you a PM to take a few account details and get this sorted for you ASAP. 

You will find the PM in the top right corner of your page, in your Inbox. 

All the best! 

[Molly_T]

Hi All, thanks to Nickuk for PMing with me!

An appointment has now been booked in the first available slot. 

You can view and manage appointments via your My Virgin Media account here. 

If you need to arrange and are unable to via the app for any reason, you can either do this by responding on this thread and one of the team will offer support as soon as possible, or you can give us a call on 0345 454 1111 / 150 from  VM landline if it is urgent!

I hope the appointment goes well. Please do let us know if there is anything else we can help with.

All the best! 

[CocoaMoy]

Hi, just joined as I too have had the same issue with the external box missing its cover due to a recent storm. I am having difficulty contacting anyone to speak to about it and have been advised to join this Forum. Is it ok to 'jump' on this thread, or do I need to start a new one?
CocoaMoy

[nickuk]

No problem, have you tried the person who replied to me above? 

[Matthew_ML]

Hey CocaMoy, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some issues with the cover.

I am going to send you a PM so we can look into this and get this fixed for you.

Please look out for the purple envelope. Thanks 

[Matthew_ML]

Hey nickuk, thank you for confirming the tech appointment.

Please do keep us updated on how this goes. Thanks 

[nickuk]

Im all good Matt.

received a new cover a while back now.

[CocoaMoy]

Hi, one of the Virgin Team has the matter in hand, but thanks for the reply.

[Matthew_ML]

No problem at all. Thanks