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Jenks69
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Outside Brown Box Cover

Hello

The cover for the box outside attached to my house has blown off and disappeared. Is it possible to have this replaced please?

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Ryan_N
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Re: Outside Brown Box Cover

Hi Jenks69, 

 

Thank you for your post and welcome to the forums. 

 

I have arranged for an engineer to come and replace this for you - as this is an external job, you wouldn't need to be home 🙂 It is booked in for 10/11/2020, next Tuesday. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
Jenks69
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Re: Outside Brown Box Cover

Cheers Ryan,all done Thanks.
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Natalie_L
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Re: Outside Brown Box Cover

Thank you for letting us know Jenks69. 

 

Please let us know if you need any assistance in the future. 

 

 

Nat
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Yogeshprasad
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Re: Outside Brown Box Cover

Hi Ryan

How do we get this sorted for our box as well? Its exactly the same situation.

Many thanks

Yogesh

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Serena_C
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Re: Outside Brown Box Cover

Hi @Yogeshprasad

 

Welcome to our Community Help Forum 🙂

 

Sorry to hear the box cover on your brown box outside has come off.

 

I am going to send you a private message so that I can locate your account and get this sorted for you now.

 

Thanks,

 

Serena

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RedZep
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Message 7 of 11
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Re: Outside Brown Box Cover

Hello, 

Our brown box has also broken. Is it possible to get a replacement as all the wires are now exposed?

Thanks

  

 

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Serena_C
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Re: Outside Brown Box Cover

Hi @RedZep

 

Thanks for joining our Community Help Forum 🙂

 

Sorry to hear you are having the same issue where the box cover on your brown box outside has come off and the wires are exposed.

 

I am going to send you a private message so that I can locate your account and get this sorted our for you too.

 

Thanks,

 

Serena

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berryj
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Re: Outside Brown Box Cover

Hi VM,

From the forum this looks to be a fairly common issue; I moved into a new house not long ago, and I too have the cover missing from the external VM brown box.

It would be great if you could arrange for a replacement - thanks very much in advance.

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Steven_L
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Re: Outside Brown Box Cover

Hey @berryj

 

Welcome back to the community and thanks for taking the time to post your omni box issue here on the forums.

 

I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.

 

Regards,

Steven_L

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