on 07-02-2021 20:51
Hi
im not a virgin media customer but there is an outdoor box and cabling on the front of our house which isn’t hidden due to gravel. And now our toddlers are old enough they are likely to start tripping over it. Can I please get it removed?
Thanks
ellis
on 07-02-2021 20:57
Could you include a some pictures to understand better please.
on 08-02-2021 10:22
thanks for your reply. please see the photos above
Ellis
on 08-02-2021 11:31
Ideally it needs to be buried, but if you hang on here for a few days I'm sure someone from the team will get this looked at and something sorted.
on 08-02-2021 13:36
Hi Elliskirsh,
Thank you for reaching out to us, I am sorry this wasn't left as it should have been when installed originally, I will be more than happy to arrange someone to come out and make this safe, to do this I will need to invite you into a private char so I can get your address ETC.
I will send you a link into a private chat, please click on the purple envelope to accept.
Regards
Paul.
on 08-02-2021 13:52
Thanks for your help Paul
Ideally i'd have it removed as not currently using Virgin Media services.
I've not received a link to private chat (unless i've missed something)
Thanks
Ellis
on 08-02-2021 13:54
Try this: https://community.virginmedia.com/t5/notes/privatenotespage
on 08-02-2021 14:01
Hi Elliskirsh,
Please click on the purple envelope.
Regards
Paul.
on 02-11-2021 17:29
hi - this is still an issue and has not been removed. can i please have someone from Virgin Media remove the cable (which is still a trip hazzard) and the virgin box from outside the house?
thanks
on 02-11-2021 19:41
Thanks for getting back to us @Elliskirsh, I'm very sorry to hear this.
I can see Paul has sent you a PM in regard to this, you'll be able to find the message in the purple envelope located in the top right hand corner of the Forum.
Any issues, just let us know 🙂
Thanks,
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