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Elliskirsh
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Outdoor cabling causing health and safety risk

Hi

 

im not a virgin media customer but there is an outdoor box and cabling on the front of our house which isn’t hidden due to gravel. And now our toddlers are old enough they are likely to start tripping over it. Can I please get it removed?

 Thanks

ellis

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JitteryPinger
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Re: Outdoor cabling causing health and safety risk

Could you include a some pictures to understand better please.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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Elliskirsh
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Re: Outdoor cabling causing health and safety risk

Elliskirsh_0-1612779661358.jpegElliskirsh_1-1612779677424.jpegElliskirsh_2-1612779694602.jpeg

thanks for your reply. please see the photos above

 

Ellis

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JitteryPinger
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Re: Outdoor cabling causing health and safety risk

Ideally it needs to be buried, but if you hang on here for a few days I'm sure someone from the team will get this looked at and something sorted.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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Paul_DN
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Re: Outdoor cabling causing health and safety risk

Hi Elliskirsh,

 

Thank you for reaching out to us, I am sorry this wasn't left as it should have been when installed originally, I will be more than happy to arrange someone to come out and make this safe, to do this I will need to invite you into a private char so I can get your address ETC.

 

 

I will send you a link into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

 

 

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Elliskirsh
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Re: Outdoor cabling causing health and safety risk

Thanks for your help Paul

Ideally i'd have it removed as not currently using Virgin Media services. 

 

I've not received a link to private chat (unless i've missed something)

 

Thanks

Ellis

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JitteryPinger
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Re: Outdoor cabling causing health and safety risk

Try this: https://community.virginmedia.com/t5/notes/privatenotespage

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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Paul_DN
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Re: Outdoor cabling causing health and safety risk

Hi Elliskirsh,

 

Please click on the purple envelope.

 

Regards

 

Paul.

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