I am moving house this month and virgin is not in my area and so I called to cancel my account.
When on the call it all went very smoothly and when I asked what the cancel date was I was told it can be any day of my choosing, presumably because I was out of contract. So I said the next day was fine for me, which was 26th Jan.
Looking at my bill now the DD didn't come out last month oddly. So I owe last months fees on this months bill. But I have been charged a contract termination fee and it also states I added services and lists my loyalty discount?
I was expecting to clear one last bill slightly less than usual, as I cancelled mid month.
Can anyone advise what these additional charges might be for? Thanks!