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Order reference number

Joining in

Hi, I ordered Virgin media broadband and I was supposed to get an Amazon voucher. Now to receive that they are asking me for Virgin Media Order Reference (this will begin with WS and be followed by 7 numbers OR begin with CH and be followed by 10 numbers). I can’t find it anywhere. Is here somebody else with similar problem?

Thank you


Forum Team
Forum Team

Hi @Noema 👋

Welcome back to our Community Forums and thanks for your post. It's great to have you here. 

You should have received an email with the order details. It may be worth checking in your junk mail in case it ended up here. 

We also have some useful info 👉 here

Let me know if we can help with anything else.


Forum Team

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