Order placed, no confirmation email

[Unknown_iQ]

Hello,

Ive placed an order and have got my order reference and booked an engineer to install today but was not received a confirmation for installation date or anything else after. I cannot make an account due to no other emails. I’ve been waiting all day and nothing. I’ve ordered on the 22nd November so it’s been over a week. No response from customer services at all.

[VM-Jon]

Hi @Unknown_iQ 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon