on 26-06-2022 17:49
Unable to login to account. The login goes through but then i get this response: Oops, looks like something's gone wrong on our side. Please try again
on 27-06-2022 08:16
Hello @gmsg14a,
Welcome, thanks for posting.
I am sorry to see that you are having login issues.
Is this for the website version or the app version? Mobile or Media?
Many thanks,
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on 27-06-2022 09:43
Hi Hayley,
it’s the website version for Virgin Media
on 27-06-2022 12:56
Thank you for your reply @gmsg14a.
Have you tried using the My VM app? To see if this works for you?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 27-06-2022 13:30
Hi Hayley,
I've tried the app and although it seems to work, when I try update my payment information it takes me back to the website and the same error message appears.
on 27-06-2022 13:39
Hi @gmsg14a
Have you tried an incognito window, or a different browser?
on 27-06-2022 13:53
Hi Dave,
Yes I've tried both and neither have worked.
Thanks.
on 27-06-2022 16:22
Hi gmsg14a
Thanks for confirming this. Can you try clearing your cache and cookies from your device and use a browser other than Chrome to see if you can gain access? If not, does the same error happen when logging in on a different devices? ~CS~
on 27-06-2022 16:43
Hi Carley,
I've tried logging in on a different browser and a different device and am having the same issue.
on 27-06-2022 19:00
Hmmm. Are you using a shortcut to get to the log in page? Can you try and log in with this link here. Let me know if you get the same error at all.