Virgin Media Community

[ElliotR95]

Since I made the account when I got my package I've been unable to login. Tried 3 different browsers, incognito modes, cleared cookies. Been about a week, thought maybe it would rectify eventually but this is actually impeding my work since there are settings I need to change on the site. Since the login seems to be going through but that's all I see as a response, I don't know what else to try.

[Ilyas_Y]

Hello ElliotR95, thank you for your post and welcome to the Virgin Media forum page.
So sorry to hear you're experiencing issues with MyVM, we are aware of similar issues with other customers recently which has been raised up, let me help you out on here.

If you could try this link please and let me know how you get along.

Thanks.

[ElliotR95]

That page seemed to load, and a few others did, but many of the pages are just bringing up blank webpages that seem unable to load. Or relaying the same Oops message. I'll try again in a few days.

[Ilyas_Y]

Hey ElliotR95, 

Sorry to hear this, we can take a look into this for you, i'm going to send you a private message, watch out for the purple envelope 🙂

Thanks.

[ElliotR95]

There was no private message sent. It feels kinda unreasonable that i'm not able to access my account after two weeks still and there's been no sign of any change to come.

[John_GS]

Hi @ElliotR95

Apologies, I shall send you this over now.

Best

[John_GS]

Thanks for joining me on PM @ElliotR95

Just to update the thread, this has been resolved. Best,