I've been thinking about upgrading my broadband to a faster speed. I logged into my account and clicked 'upgrade broadband' but I get the following message:
Oops! Something went wrong.
Sorry, we’re unable to change your package online.
As I can't phone the call centre is there a way to get around this via the forum?
Apologies for the broken page!
Can you please try this in an alternative browser and also clear your cache and cookies?
As I understand it, that is what one gets if one is not currently on a standard package - usually because there is a discount on the account.
It does the same in all browsers and I am definitely not on a standard package at the moment