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Oops! Something went wrong

I've been thinking about upgrading my broadband to a faster speed. I logged into my account and clicked 'upgrade broadband' but I get the following message:

Oops! Something went wrong.

Sorry, we’re unable to change your package online.

As I can't phone the call centre is there a way to get around this via the forum?

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Re: Oops! Something went wrong

Hi thelight,

 

Apologies for the broken page!

 

Can you please try this in an alternative browser and also clear your cache and cookies?

 

Regards,

 

Beth

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Re: Oops! Something went wrong

As I understand it, that is what one gets if one is not currently on a standard package - usually because there is a discount on the account.

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Re: Oops! Something went wrong

It does the same in all browsers and I am definitely not on a standard package at the moment

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