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david_brockleba
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Oomph ultimate - impossible to do?

I have been offered this bundle and was genuinely pleased with it (although it would have been good to be offered it as a matter of course). However, I cannot actually get anyone to ratify the offer and have spent over two hours on hold over the last couple of days. 

It seems I'm so close to getting it sorted and, oops, on hold again. Virgin are killing themselves and me with this - if they only made these offers available as an online upgrade, I'd happily do it myself. Could someone at Virgin please, please tell me how to get this sorted. As a customer of 19 years, I'm astonished how poor this all is.

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Re: Oomph ultimate - impossible to do?

Hi david_brockleba,

Thanks for your post on our forums 

Do you have details of this package 

Possible a link please 

This way I can check a few things for you

Gareth_L

 

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david_brockleba
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Re: Oomph ultimate - impossible to do?

Hi Gareth,

it's your standard top of the range  bundle: https://www.virginmedia.com/shop/bundles/ultimate-oomph-bundle

David

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Re: Oomph ultimate - impossible to do?

Thanks david_brockleba

Thanks for sending that link

Sadly this exact offer is for new customers only

What I can do is look at the best deal possible for this package for you 

Would that be okay?

Gareth_L

 

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david_brockleba
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Re: Oomph ultimate - impossible to do?

No Gareth, not okay. I have been offered it already. I'm just trying to find out how to actually get through to a human being to activate. Never mind. This was my final attempt. I'll go elsewhere.

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Re: Oomph ultimate - impossible to do?

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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