Oomph bundle has changed over one month into contract
I received a vague email today stating that im no longer eligible for the Oomph bundle even though i'm on my second month of service and have paid my first bill. The email states that my internet will lose its boost and will now receive 350mbps instead of 650mbps. I haven't received the 5G sim to date. The email also states i'll be paying the same amount (£89pm) for less services? Is this legal and if I'm now getting a new contract (which I haven't signed) then i'll get a 14day cooling off period?
One reason I signed up with this bundle was for the fast internet as I have a very busy household with lots of game streaming, etc and now this is being reduced.
I've not got a great credit rating but this is all checked during checkout?
@Robert_P was helping me previously with the sim issue which this email now probably explains why i've not recieved it yet.