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tez7653
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Oohph

first time on this cannot get anywhere on vm  lost my password 2 yrs ago not able to get to talk to anyone virgin to change my Oohph package can anyone help me please

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David_Bn
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Re: Oohph

Good Morning tez7653,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been struggling to speak to our team to change your package.

 

Can you tell me if you're the account holder for your account, or if you're third party?

 

We are unable to perform package changes on our Community Forums but if you re the account holder, we can run through secondary questions with the account holder, was this offered on the call?

 

Kindest regards,

 

David_Bn

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