Please could someone advise me if it is true that all 12 month contracts (especially renewals) have been withdrawn and only 18 month ones are now available?
If you have renewed recently, were you able to get a 12 month contract?
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The upside is if you do renew/regrade you will have peace of mind for 18 months, instead of having to contact VM again in 12 months time.
If you were to regrade there is nothing to stop you asking for a 12 month contract, they might agree to it?
Thanks for your post. Sorry to hear you're unhappy with the new 18 month contracts. We have done this as a result from customer feedback, to align discount lengths with contract length, and to put us in line with our competitors.
Hollie - Forum Team
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