Online upgrade not showing in account

[markdyer72]

Hi, on Saturday I noticed that I could upgrade/renew my contract online, I did this and kept the same package (allbeit 45p more expensive, but I am happy with the price for what I get).

I got an email confirmation saying the new contract would start 11th July, but when I check my account I can’t tell if it’s changed as I kept all the same package, and the lates contract date available in y account is still stating 22nd September  2022.

could it be checked that the new 18mmonth contract has in fact taken effect, or is at least in progress.

thanks

Mark

[Martin_N]

Hi markdyer72,

Thank you for your post. 

I am more than happy to check the account for you. 

I will private message you now to confirm your details. 

^Martin

[markdyer72]

Replied

thanks

[Martin_N]

Thank you for that. 

^Martin

[markdyer72]

Hi I know hasn’t been long but just wondering if the wheels have been put in motion to honour the new contract.  

thanks

Mark

[Natalie_L]

Hi Mark, 

Thanks for posting. 

We would recommend popping a message over to the agent who is handling this matter for you. 

They will be able to provide you with an update. 

Thanks, 

[markdyer72]

Will do thankyou

[markdyer72]

---

@Martin_N

any news on this yet it’s been nearly 3 weeks now. Surely shouldn’t take this long to press a few buttons…

thanks

[Jodi_S]

Hi markdyer72,

Thanks for the private message. Just to let you know the package deal has been changed as discussed.

If you have any issues, please pop back here and we'll be happy to assist you further.

Enjoy your services.

Kind regards Jodi. 

[markdyer72]

Hi Jodi,

once again thankyou for all your help with this matter, more than happy with the outcome.

regards

Mark