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Online query does not recognise blueyonder e-mail address.

ronh68
Just joined

on ‎31-01-2023 11:41

I am trying to change my package but 150 requires original password which I don't know. Online query will not accept my blueyonder e-mail address. How do I speak to a human being about this,any help welcome.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎31-01-2023 12:55

Hi @ronh68

VM have recently updated My Virgin Media and you should be able to update the security password (memorable word)  by logging in there with your main account email address and password.

When logged in click on Account Settings >  Account Details > scroll down to Telephone Security Details  (memorable word) > and then click on Edit

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Carley_S
Forum Team
Forum Team
In response to newapollo

on ‎31-01-2023 15:30

Hi @ronh68

Welcome to the community forums

Sorry to hear that you've not been able to speak to someone regarding changing your package. Please let us know if the helpful steps @newapollo has kindly offered has helped you gain access to the online help. 

We'll be here to support further if needed. 

 

Thank you for supporting this customers query @newapollo Always appreciated 🙂

Here to help 🙂
Virgin Media Forums Agent
Carley
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