Virgin Media Community

[ljsweetie]

I really need to speak to someone about downgrading my account and there no online chat option.  I dont have the time to sit on the phone online waiting to speak to someone. Is there any other way I can do this online messenger for text 

[DJ_Shadow1966 · Accepted solution]

Hello

I am afraid that the options for downgrading can be dealt with by phone, text message service on 07533051809, there is also chat but can be up / down depending on how busy the chat is, have a look at https://www.virginmedia.com/contact-us.html

Regards Mike

[ljsweetie]

Mike

Thanks I'll try the text service however not hopefully was on hold yesterday for and hour and was cut off.

Thanks again

Lucy