Hi Emilia, thank you for getting in touch to bring this to our attention!
Sincerest apologies for your poor experience, this is not the kind of service we aim to provide.
There are several different issues here that we need to support you with
1) Your billing and package information.
2) Your service activation following a Move & Transfer.
3) Your poor experience when contacting us via phone to get this sorted.
I will need to send you a PM to confirm a few details so we can look into your account, investigate what has happened, raise a complaint for you, and offer further support to get these issues resolved.
You will find the PM in the top right corner of the page in your Inbox.
We can return to this public thread wit an update as soon as possible.
All the best!
Molly