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ljsweetie
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Online chat

I really need to speak to someone about downgrading my account and there no online chat option.  I dont have the time to sit on the phone online waiting to speak to someone. Is there any other way I can do this online messenger for text 

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DJ_Shadow1966
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Re: Online chat

Hello

I am afraid that the options for downgrading can be dealt with by phone, text message service on 07533051809, there is also chat but can be up / down depending on how busy the chat is, have a look at https://www.virginmedia.com/contact-us.html

Regards Mike

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ljsweetie
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Re: Online chat

Mike

Thanks I'll try the text service however not hopefully was on hold yesterday for and hour and was cut off.

Thanks again

Lucy

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paulh_nwuk
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Re: Online chat

I tried and tried and tried.  What a waste of time.  Chat button doesn't work at all.  Tried three different browsers. 

Eventually got through on chat via a different link (supplied by someone in this forum) but it was merely a bot.  Terri Triage, in fact. 

After it asking what i was wanting to discuss and after asking my details etc and several security questions, it then told me ... sorry but as it as weekend all of our staff have gone home.  On a Saturday afternoon!

I had been trying out virgin broadband on a rolling monthly package.  I had now wanted to contact virgin to ask to upgrade to an 18 month contract and take their full ultimate oomph package, with a third mini box and Netflix etc added on too.   Been trying all week.

Thank God, no-one at virgin answered actually me ... or i would now be stuck in a contract with them.

I'm going to stick with Sky.

Appalling service from Virgin.  Lucky escape for me.  Be warned, all.

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Tom_F
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Re: Online chat

Hi paulh_nwuk, sorry to hear you've had some problems getting in touch about your contract.

 

As far as I'm aware this can't be done via online chat - it would be best to contact the relevant team via phone (150/ 0345 454 1111) or text (0753 305 1809) for assistance with your query.

 

Please let us know how that goes.

 

Tom 

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