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Online chat

I really need to speak to someone about downgrading my account and there no online chat option.  I dont have the time to sit on the phone online waiting to speak to someone. Is there any other way I can do this online messenger for text 

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Re: Online chat

Hello

I am afraid that the options for downgrading can be dealt with by phone, text message service on 07533051809, there is also chat but can be up / down depending on how busy the chat is, have a look at https://www.virginmedia.com/contact-us.html

Regards Mike

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Re: Online chat

Mike

Thanks I'll try the text service however not hopefully was on hold yesterday for and hour and was cut off.

Thanks again

Lucy

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