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on 20-02-2023 20:15
Hi,
I’ve been a customer since September and still online and on the app it says I can’t view my bills, and change my direct debit.
How can I solve this issue.
Many Thanks.
on 21-02-2023 08:19
HI Metz88,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with viewing your bills.
To confirm, is this just via the app or is it also affecting the web browser version as well?
^Martin
on 21-02-2023 08:27
It’s on both the app and web browser.
Many thanks.
on 21-02-2023 10:29
Thank you for that information. What specifically happens when you attempt to view your bills?
Do you get an error message?
If so, what is the message?
on 21-02-2023 10:59
On the app it says we are still setting things up. However I’ve been a customer since September.
on the web it says your to new to view a bill, basically the same thing.
on 21-02-2023 13:28
Thank you for that. I will private message you now so we can look into this further.
