Virgin Media Community

[Envy1234]

Hi, 

I had a broadband contract end in January and a new contract taken out around April however my online account is still linked to the old contract. Could you please change this so I can access the account. 

Regards,

Milo

[Natalie_L]

Hi Envy1234, 

Welcome to the Community and thank you for getting in touch. 

I am sorry to hear you are experiencing issues with your old account being linked to your new one. 

We could submit a request for the previous login details to be transferred to your new account if you are able to confirm security for both accounts and they are in your name.

If you would like to proceed with this, please respond to the private message from myself (purple envelope).

You also have the option to register with a new email address so if you do decide to do this, please let us know. 

Thank you, 

[mnighthamalam]

Hi there,

I'm having this exact issue. Is this something you can help with please?

Best,

Oli

[Kath_F]

Hi Oli, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[danilop]

I have the same issue. Can you help me see the new contract in my account? Thank you!

[John_GS]

Hi @danilop

Thanks for posting and welcome to the community.

I'll be happy to help you with this via PM - please do in future make your own thread 🙂

Kind regards,