Online Renewal

[stevenjp90]

So it all started when I received an email saying my bill was going to be more than previous month... turns out I'm coming out of promotional deal... which I missed... my fault I had no letter or email, I need to keep an eye on things in future.

However I used the online section about upgrade and to sign up again, I'm on the same package foe the same promotional price... I'm happy with that so I ticked the boxes and submitted confirming package contract etc.

I've received 3 emails!! With 3 different Contract Information Sheet Numbers and 3 Contract Summary Sheets again same account number but different Contract Summary Sheet Numbers... the documents are all the same.

Has anyone else had this using this service?

TIA

Steve

[Akua_A]

Hi @stevenjp90,

Welcome back to our community forums and sorry to hear you had this experience when trying to renew your package online. To best look into this issue for you, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,