Showing results for 
Search instead for 
Did you mean: 

Online Renewal

On our wavelength

So it all started when I received an email saying my bill was going to be more than previous month... turns out I'm coming out of promotional deal... which I missed... my fault I had no letter or email, I need to keep an eye on things in future.


However I used the online section about upgrade and to sign up again, I'm on the same package foe the same promotional price... I'm happy with that so I ticked the boxes and submitted confirming package contract etc.


I've received 3 emails!! With 3 different Contract Information Sheet Numbers and 3 Contract Summary Sheets again same account number but different Contract Summary Sheet Numbers... the documents are all the same.

Has anyone else had this using this service?





Forum Team
Forum Team

Hi @stevenjp90,

Welcome back to our community forums and sorry to hear you had this experience when trying to renew your package online. To best look into this issue for you, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs