I am unable to access my account on line as it does not recognise my password. To try to reset it it does not recognise my date or town of birth. Then it does not recognise my account number area code or billing amount can anyone suggest what my next step is other than moving to an alternative provider. It’s so frustrating not being able to contact virgin as every avenue is blocked by the same questions you are unable to answer as that is the very reason for you wanting to contact them.
Seen you other post as this is a community forum and you posted yesterday it can take a few days for a member of the VM forum team to get back to you as they deal with oldest posts first, also there is not so many staff around today as weekend and this forum is not a direct contact with VM will have to wait.
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