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On demand service not ordered

Tuning in

Received my TV box 360 on the 27th October. Received my new bill 3rd November, which shows additional charges for on demand services for six aditional features (18), total charge of £42.44. Ive not orderd any on demand programmes. If additional feature (18) is adult, then this is wrong. Im retired, never have I ordered anything like this in my life. My wife certainly does not watch anything like this. Would it be possible for one of you  guys to look into this.




Forum Team (Retired)
Forum Team (Retired)

Hi John 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear that you've seen these unexpected charges for On Demand content. I can see you're currently in a private message with Martin regarding your billing. To prevent duplicate work on your bills, please send him a private message to follow up on this, and he'll be more than happy to look into this for you while reviewing your overall billing issue.


Reece - Forum Team

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Tuning in

Thanks. Will do.