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On Mates Rates but can't change router package

Hi, can anybody help, I am on mates rates full house at the moment, but am looking to get faster broadband due to the 2 of us working from home due to the covid 19 problem at the moment. I have just phoned up customer services only to be told I can't do that without losing my discount. How stupid is this as I would be putting more money Virgins way for a faster broadband speed. Maybe the only way to go will be to sack it and go with SKY. Anybody got any ideas?

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Re: On Mates Rates but can't change router package

Yes. Any change to a Mates Rate bundle is treated like any other customer.

Negotiate with Retentions for the services you want and get a small discount in return for a new 12 month minimum period or seek a new customer discount elsewhere.

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