Menu
Reply
Conrad1971
  • 1
  • 0
  • 0
Joining in
379 Views
Message 1 of 3
Flag for a moderator

Old debt

I’ve just been told that I’ve got an old debt with Virgin that’s in default (it’s shown up on a credit search). The debt is showing as 3.5 years old and is affecting my credit score. I’ve had no communications from Virgin about this debt and when I actually left Virgin over 3 years ago they owed me money due to damage caused to my property by one of their engineers. How do I get this default removed from my credit file?☹️😡

0 Kudos
Reply
DJ_Shadow1966
  • 6.85K
  • 1.31K
  • 1.89K
Very Insightful Person
Very Insightful Person
375 Views
Message 2 of 3
Flag for a moderator

Re: Old debt

Hello

You will need to speak to the collections team 0800 052 0360 regarding this.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Shafreya
  • 7.76K
  • 395
  • 1.61K
Alessandro Volta
351 Views
Message 3 of 3
Flag for a moderator

Re: Old debt

Problem might lie with a bill being unpaid.

 

compensation for property damage wouldn’t go against your bill in most cases so you may of ended up owing each other.

0 Kudos
Reply