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Debv3ctra
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Old account cheque

I received a cheque for monies owed to me from an old account. Cheque was in my married name & I have changed to my maiden name years ago. My bank wouldn't accept cheque so I eventually spoke someone who advised me to send cheque back with proof of name change which I sent recorded delivery on 27.3.21 to Virgin Media Payments, BD48PW. I have heard nothing since and no replacement cheque with correct name has arrived. I would be grateful if someone can help me.

Regards

Debbie

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gary_dexter
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Alessandro Volta
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Re: Old account cheque

Phone and speak to the billing team?

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Gareth_L
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Message 3 of 8
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Re: Old account cheque

Hello Debv3ctra

Sorry to hear the cheque has not been received yet 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: Old account cheque

Hello Debv3ctra

Thank you so much for those details 

We will get this cheque sorted now in the correct name and sent out 

It can take around 10 days plus postal service

Gareth_L

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Debv3ctra
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Re: Old account cheque

Thank you for your help & quick response Gareth it is very much appreciated.

Regards

Deborah

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Gareth_L
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Message 6 of 8
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Re: Old account cheque

You are very welcome Deborah 

Just before you go 

One of our Team will also contact you on that number to arrange this 

Gareth_L

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Debv3ctra
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Re: Old account cheque

Perfect - I'm working this afternoon but will be available for next hour.

Regards

Deborah

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Gareth_L
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Re: Old account cheque

Thanks Deborah

Gareth_L

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