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eah_1970
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Offers

I appreciate that there are certain "incentives" given to new customers: ie £89 for 18 months then £139 per month thereafter.

Technically after 18 months, they would no longer be a new customer and could leave if they wished.

Why, then is the £139 amount (not the reduced £89 amount) not available to existing customers? Today when I enquired about switching my package, I was quoted a price of £176, iwhich included the advisors "personal discount". At that rate, including price hikes, in 18 months time, I could be paying nearly £190 per month, and the other customer would be on £139 (£51 more) for EXACTLY the same service and products - not to mention the 18 month @ £51 already paid.

Joke of a company

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Richw1982
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Re: Offers

You say a joke of a company, but name a company that doesn't do this

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eah_1970
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Re: Offers

There are plenty of companies out there that will give you their best widely available deal  - it is only those people that dont ask that get shafted for years on end.

The point being, that I didnt ask for any ultra special offer - just what they have stated will be the non-contract price in 18 months (and I am happy to pay it now, for 18 months).

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Emily_G
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Re: Offers

Thanks for the post Eah_1970 

 

As with all providers we do offer introductory offers to new customers, at the start of all of our customers time with us they will have benefited from such a deal. Once this expires we'll always do all we can to offer the best existing customer deal available.

 

You can discuss deals with the team over 150/0345 454 1111. 

 

Thanks, Emily.

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