I appreciate that there are certain "incentives" given to new customers: ie £89 for 18 months then £139 per month thereafter.
Technically after 18 months, they would no longer be a new customer and could leave if they wished.
Why, then is the £139 amount (not the reduced £89 amount) not available to existing customers? Today when I enquired about switching my package, I was quoted a price of £176, iwhich included the advisors "personal discount". At that rate, including price hikes, in 18 months time, I could be paying nearly £190 per month, and the other customer would be on £139 (£51 more) for EXACTLY the same service and products - not to mention the 18 month @ £51 already paid.
As with all providers we do offer introductory offers to new customers, at the start of all of our customers time with us they will have benefited from such a deal. Once this expires we'll always do all we can to offer the best existing customer deal available.
You can discuss deals with the team over 150/0345 454 1111.