Thanks for taking the time to post about your recent experience about a deal you were offered. It's great that you've come back to us in the Community. ⭐
We're sorry that you're not confident in the deal that was offered but rest assured we're here to help put your mind at ease. The teams are fully trained to look at any personalised offers that suit you, your needs and your preferences. Many of our newer packages come with an O2 SIM as part of Volt. Some customers choose to have the SIM as an additional number but other Virgin Mobile customers who don't need an additional SIM take it instead of their current plan.
By this I mean they transfer their number from Virgin Mobile over to O2 by requesting a PAC code from Virgin Mobile and giving it to O2. Once the number transfer is completed, this then ends the allowance part of the package with Virgin Mobile so you can benefit from the O2 SIM deal as part of your wider Virgin Media package.
This is the same for SIM only customers as well as those who have a handset as the handset and allowance are charged separately thus you can continue paying Virgin Mobile for the handset loan and benefit from the O2 SIM for the allowance. I hope that all explains things further for you. If you do wish to accept any deal you were offered, you can get back in touch with the team by calling 150 / 0345 454 1111.
Keep us posted on what you decide to do and if you have any further queries - you know where we are 😊