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Offered 12 month contract after previous one ended, but contract sent to me says 18 months

Kmut
Joining in

Hi, I am also a virgin media customer with the same issue - I have just renegotiated my 12 month  M125 wifi contract over the phone, where the person I spoke to said VM no longer do 12 month contracts, however as we were students they would do I was a one off, this was all agreed for £26 a month however the contract documents emailed to me are for 18 months not 12 months - can someone help me verify and resend the contract with 12 months as it was agreed upon? 

 

[MOD EDIT: Post split to create own thread]

1 REPLY 1

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @Kmut,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your contract length! 

I'll be more than happy to look into this further for you and confirm any details you need. I'll send you a Private Message to confirm a few details. 

Please keep an eye out for an envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

Paulina_Z
Forum Team

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