Hi FP1997,
Thank you for your post and welcome to the forums.
Sorry for the delay in response here! We're unable to arrange/amend any package changes over here on the forums. I appreciate this was a little while ago and you may have spoken to the team since over the phone - if not I advise you to do so; 0345 454 1111.
Cheers.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk