cancel
Showing results for 
Search instead for 
Did you mean: 

October statement saying I owe payment, but no attempt was made in September?

thegenuineluke
Joining in

Hi all,

Bit confused at the moment, and would really appreciate some support/advice if possible?

I make a Virgin Media payment via direct debit for TV/Broadband (Volt Package O2) on the 28th of each month and have never missed a payment. However, I've received my October billing statement today and it states that I owe my bill from September due to a missed payment.

What confuses me is that in September, no payment attempt was made on my bank statement, and looking through my finances I had more than enough finances available on the relevant date/week to cover this.

I've had no messages, emails or warnings that a payment was missed or couldn't be made either.

Due to this, the payments from September & October have been rolled into one to come out on 30th October, which is completely managable, but I genuinely don't know why this has occured and I'm worried this may very well now impact my credit score?

Edit: Apologies to also add on to this (duplicated by error by replying):

I logged into my account today and it said I could make a payment which was roughly the same as my usual monthly amount, which I've paid then & there.

But, my billing on the myVM account page still states the doubled amount is owed, so I'm not sure what I've just paid off..

2 REPLIES 2

Carley_S
Forum Team
Forum Team

Hi @thegenuineluke 

Welcome back to the community forums 

Sorry to hear of your billing concerns. Let's take a look to see what's happened so we can resolve this for you. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

Here to help 🙂
Virgin Media Forums Agent
Carley

Carley_S
Forum Team
Forum Team

Thank you for joining me on private message @thegenuineluke 

Glad we've been able to get this sorted for you today. 

 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 
 

Here to help 🙂
Virgin Media Forums Agent
Carley