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Notification of moving e-mail

JG77
Joining in

Hello, I need to send an e-mail to tell Virgin when I move and the new address but can't find the paper I wrote it on!
Does anybody know the address please?
Thanks in advance

Jimmy

3 REPLIES 3

Akua_A
Forum Team
Forum Team

Hi @JG77 

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have lost the email address for letting us know about your house move. You can find out all you need to know here https://www.virginmedia.com/help/moving-home as well as how to notify our team. If you need any further help, please do not hesitate to contact us.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thanks for the prompt reply Akua_A
I've had a look and can't see an e-mail address on that page.
The Virgin Broadband call handler I spoke to this morning tld me an e-mail that was something like movers / moving@virgin media.co.uk.
Do you know the e-mail please; I need to send confirmation of the new property to aviod a disconnection fee as Virgin is not available there.
Thanks

In advance 

Jimmy

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @JG77 

 

Thanks for posting on our community forum!

 

You can send the proof over to our team on HomeMovers@virginmedia.co.uk - I hope all goes well with your home move 🙂

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs