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Notice to cancel

rjwb
Tuning in

I wrote to your postal address last week to give notice to cancel my contract. I've not heard anything in reply. Can someone check this is being processed or shall I just wait for the next bill, when it will be obvious whether cancellation is underway or not?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @rjwb,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have raised your request to cancel, the letters can take up to 10 working days to get processed through our system, once we have received this we will make note of this and you will likely have contact back from our outbound retentions team.

Joe

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1 REPLY 1

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @rjwb,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you have raised your request to cancel, the letters can take up to 10 working days to get processed through our system, once we have received this we will make note of this and you will likely have contact back from our outbound retentions team.

Joe